Frequently Asked Questions
& Their Answers
If your product comes under the manufacturer's warranty policy, we will help/guide you to claim it in case you run into any problems. Most of the time, you need to reach the nearest service center of the product manufacturer with your warranty card or bill and they will take care of it.
But sometimes, for any reason, if you can't reach them, we will help you claim it (Note that it may be charged extra as we will bear the extra shipping cost). For more information on this, contact us [code_snippet id=24]
You can purchase our products offline by coming to our physical store. [code_snippet id=25]
You can contact us [code_snippet id=24] And then we will help you choose the right product for you as per your requirements😃.
On the checkout page you will fine various payment options.
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For more information related to EMI and No-Cost EMI contact us [code_snippet id=24]
Please check that you have completed the billing form correctly during checkout time. Not putting the right information in is a common mistake many customers make & this causes errors during placing orders.
If you are sure that you are doing all right and still facing any problems while placing orders, you can contact us [code_snippet id=24]
If you are from the [code_snippet id=23] city, you will generally receive the product very fast (within a few hours or 1-2 days). If you are from any other city in India, the product will be delivered mostly within 3 to 7 days.
Please keep in mind that sometimes the delivery may be delayed due to unforeseen circumstances (for example, public holidays, heavy rain, etc.).
Please go to the "Track Order" page to know the status of your products from our side. Once we dispatch your product, we will send you the relevant tracking code of the courier from which we are dispatching the product. Then you can track your product's status by going to the courier's website and using your unique tracking code there.
You will find more information regarding this on our Track Order page.
SHIPPING POLICY:
We are committed to delivering your order accurately, in good condition, and on time. Please note our shipping policy as follows:
- We make our best efforts to ship each item in your order within 1-5 working days of the order. However, in some exceptional cases, it may take longer, up to 7–10 working days, to ship the order as we may have to procure it from some other stores.
- If you are from [code_snippet id=23] city, your products can be delivered very fast within few hours (or within 1-2 days). If you are from other cities, it will take 3 to 5+ days for delivery.
- We ship on all weekdays (Monday to Saturday), excluding public holidays.
- Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you will need to place multiple orders.
- To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
- While we shall endeavour to ship all items in your order together, this may not always be possible due to product characteristics or availability.
- For more information on delivery inquiry, you can contact us [code_snippet id=24]
EXCHANGE POLICY/RETURN POLICY:
We are committed to ensuring your satisfaction while purchasing from us. We will 100% ensure that the right genuine product will be delivered to you at the right time. But in rare cases, sometimes due to some human errors or courier's fault, you may receive wrong or faulty product. In that case you can easily return or exchange this item with us.
Please note our exchange/return policy as follows:
- Please make a video recording while unpacking the product after delivery (IMPORTANT). So that if you receive an incorrect or faulty product, you can use that video as proof to request an exchange or return. In this case, you can contact us for a return/exchange within 1–7 days of receiving the product [code_snippet id=23] And we will help you with a smooth exchange or return of the product.
- Please note that we do not allow returns or exchanges in the case where you change your mind or do not like the product. Only if the product is wrong or faulty upon delivery, we allow for a return or exchange.
- For a smooth return or exchange, please keep the products unused, clean, and in their original state and packaging with the original invoice or bill.
- Our refund and return policy lasts for 7 days from the date of product delivery. If 7 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.
- For more information on our exchange/return policy, you can contact us [code_snippet id=24]
WARRANTY POLICY:
If this product comes under the manufacturer's warranty policy, we will help/guide you to claim it in case you need. For more info, click here.
On the cart or checkout page, you will find the option to type in your coupon code. Use the coupon code there to redeem it and get relevant discounts or offers.
You can find your required product easily by using the search options. Go to the search option & type in your product name. Then you will find your products in the search results.
If you are unable to find your required product, then try different search terms. Still, if you are unable to find it, then we may not have listed that product on our website. But this does not mean we do not sell that item. For more information related to your required product, you can contact us [code_snippet id=24]
For this, you need to contact us directly & we will try our best to provide the product you need. You can contact us [code_snippet id=24]
You will find an 'Unsubscribe' option in the footer section of our website, or click here to directly go there. Then put in your information & we will stop sending you all marketing messages within 7 days.
Please report any mistake or error you find in our website [code_snippet id=24]
